We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 7 days of receiving it, subject to the terms below.

Return Conditions

  • Returns are accepted within 7 calendar days from the delivery date.
  • The item must be *unused, **unopened, and in its *original packaging * with all tags and labels attached.
  • Items that are *damaged, **used, or *not in original condition will not be accepted.

Non-Returnable Items

  • Items marked as final sale or clearance.
  • *Perfumes, **cosmetics, or *personal care items that have been opened.
  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
  • International orders cannot be returned once shipped.

How to Initiate a Return

To request a return, please contact our customer service within 7 days of delivery at:
📧 info@parfani.com

WhatsApp : 00971566908433

Include your *order number, **reason for return, and *photos if applicable.

Return Shipping

  • Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g. wrong item sent, damaged product).
  • We recommend using a trackable shipping service as we are not responsible for items lost in return transit.

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed and automatically applied to your original payment method within 5–10 business days.